1. Our commitment
- We stand behind the quality of every QAlaunch report.
- If something went wrong with your order, we will make it right.
2. When you qualify for a refund or rescan
Scenario A — Report not received
- If you paid but did not receive your PDF report by email within 30 minutes, contact us at contact@getqalaunch.com with your order ID.
- We will first check and resend the report.
- If we cannot deliver the report, we will issue a full refund.
Scenario B — Report generation failed
- If the scan failed to complete due to a technical error on our side.
- We will offer a free rescan of the same website.
- If the rescan also fails, we will issue a full refund.
Scenario C — Wrong website scanned
- If you submitted the wrong URL by mistake, contact us immediately.
- If the scan has not completed yet, we will cancel and refund.
- If the scan completed, we will offer a discounted rescan of the correct URL.
Scenario D — Report does not reflect the website
- If the report content appears to be for a completely different website.
- We will investigate and issue a free rescan or full refund.
3. What refunds do not cover
- Change of mind after a successful report is delivered.
- Disagreement with the issues found in the report.
- Issues that were fixed before you read the report.
- Reports that were successfully delivered and opened.
4. How to request a refund
- Email contact@getqalaunch.com.
- Use the subject line: "Refund Request - [your order ID]".
- Include your order ID (from your Paddle receipt), the website URL you scanned, and a brief description of the issue.
- We will respond within 1 business day.
- Approved refunds are processed within 5–7 business days.
- Refunds go back to your original payment method via Paddle.
5. Contact for refund requests
- Email: contact@getqalaunch.com
- Response time: within 1 business day.
Last updated: June 2026